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Can I have an early check-in?

Our regular check-in time begins at 3 PM. If you arrive earlier, we’ll do our best to have your room ready—but early check-in is subject to availability. You're always welcome to stop by the hotel beforehand to drop off your luggage at no charge.

How does parking work?

Parking is easy! Most of our guests use a nearby public garage just a 4-minute walk from the hotel.

  • Overnight parking: $24 + 25% city tax (rates may vary during citywide events)

  • Touchstone Discount: Just show your Touchstone parking ticket to receive the special rate

  • Out by 2 PM the next day

You're welcome to pull into the white loading zone in front of the hotel to unload your luggage and collect your discount coupon before parking.

Prefer to explore other options? Visit BestParking.com or SpotHero.com to compare nearby rates

Can I order stuff and have it delivered to the hotel?

We gladly accept and store any packages or deliveries for our guests. Please make sure that the address contains the full name and arrival date of the guest.

 

Guest name, arriving on mm/dd

The Touchstone Hotel-City Center

480 Geary Street

San Francisco CA 94102

 

Storage fee per package and day: $2 No charge if the parcels arrive while the guest is in-house.

Is breakfast included?

Absolutely—when you book directly on our website, breakfast at our Deli is included as a complimentary treat. Guests who book through third-party sites receive a 15% discount instead. For the best value (and the best breakfast), book direct!

​Is there still an airport shuttle included in the rate?

We no longer offer an airport shuttle. These days, most of our guests prefer the flexibility of BART, Uber/Lyft, or a taxi for getting to and from the airport. All are reliable and readily available, with BART offering a convenient and affordable option just a short walk from the hotel

Is arriving after midnight okay? Who will let me in?

Yes, late arrivals are no problem at all. Our front desk is staffed 24 hours, so someone will be here to welcome you—no matter what time you arrive.

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